Weighted criteria (100%)
RUM coverage & Core Web Vitals (INP/LCP/CLS)
20%
Deep page-level diagnostics, SPA support, field data fidelity.
Correlation with APM / logs / traces
15%
Link frontend symptoms to backend causes quickly.
Session replay & privacy controls (PII masking)
10%
Redaction by default, role-based access, secure sharing.
Synthetics integration
10%
Journeys, API checks, and parity of metrics with RUM.
Deployment & footprint
10%
Ease of rollout (tag/SDK/extension), overhead, versioning.
Pricing transparency
10%
Public unit pricing (session/pageview) and predictable tiers.
Data residency & sovereignty (EU readiness)
15%
EU hosting options, contractual controls, sovereignty beyond residency.
Ease of use & support
10%
Setup guides, actionable dashboards, onboarding quality.