Ekara: The European Leader in Digital Experience Monitoring

Digital experience is not just an IT concern — it’s a business-critical issue. When applications underperform, productivity stalls, customers walk away, and reputations suffer. That’s why forward-looking organisations are re-evaluating how they monitor the user journeys that drive their business.

Ekara is the flagship DEM platform developed by ip-label, a company that has been helping organisations across Europe and globally to optimise the performance of their mission-critical applications since 2001. Along with a range of consulting and professional services, Ekara empowers organizations to improve the user experience of their digital services with a view to growing their audience, revenues, and productivity.

Ekara Hybrid DEM Platform: Built for Today’s Complexity

Ekara’s digital experience monitoring (DEM) platform breaks free from the limitations of traditional front-end monitoring tools. Built to cover everything from cloud-based web apps to thick-client legacy systems, Ekara tracks performance across every type of application and environment, internal or external.

It’s fully hybrid by design. Whether deployed in the cloud, self-hosted, or in a custom mix of both, Ekara brings together synthetic and real-user monitoring to deliver a comprehensive view of user experience — across infrastructure, devices, networks and time zones.

Benefits of monitoring the digital experience

• Optimized ROI: Ekara shows where the most crucial fixes are needed so you can focus IT investments on what matters most to workforce productivity and customer satisfaction.
• Faster Troubleshooting: By combining proactive synthetic tests with real-user insights, Ekara helps teams spot issues before users do — and understand the root cause quickly.
• Improved Collaboration: Unified, human-friendly dashboards bridge the gap between IT, business, and support teams, enabling shared visibility and faster decision-making.
• Sustainable IT Practices: Ekara gives organisations the tools to assess and optimise the environmental impact of their digital services, contributing to greener IT operations.
• Better Business Outcomes: Monitoring isn’t just about uptime — it’s about understanding and reporting how performance impacts user satisfaction, conversion, and workforce productivity.

Recognition Where It Counts: DEM Magic Quadrant*

Last year, Ekara earned a place as the only European platform recognised in Gartner’s first-ever Magic Quadrant for DEM. It also stood out as the only solution with full thick-client monitoring capabilities — a critical differentiator for enterprises still relying on legacy apps and desktop environments.

Ekara Key Features and Differentiators

• No-Code Studio: With Ekara Studio, users can create synthetic monitoring scenarios using an intuitive, graphical interface—eliminating the need for coding expertise. Even non-technical users can create user journeys.
• Smarter User Journeys: Activate Flow AI, provide a prompt, and your journey is generated automatically, ready to run or customize! Plus the journey is guaranteed to run smoothly and reliably as Ekara’s Magic Wand handles intrusive pop-ups intelligently.
• AI-Powered Alerting Triage: Incident Guard, Ekara’s advanced AI-driven system, pre-qualifies incidents to ensure notifications are sent for genuine incidents only, reducing the time spent on unnecessary investigations.
• Thick Client & Virtual Desktop Monitoring: Ekara uniquely offers effective monitoring for thick clients, including legacy systems, as well as modern VDI solutions like Citrix and Microsoft RDS.
• Universal UI Testing on All Device Types: Plug and monitor with Ekara Pod, for UI testing without code injection or disruption on any type of digital appliance, even on locked systems, non-rooted devices, or protected applications.
• Dual RUM capabilities: Ekara offers two real-user monitoring technologies — with or without in-app code — to suit diverse environments, including those where applications aren’t directly accessible to internal IT teams.
• Real-Device Mobile App Monitoring: Ekara Mobile provides non-intrusive monitoring using actual devices (iPhone and Samsung) with the latest OS versions, supporting both native and web applications, including SPA.
• Ekara Green: Beyond end-user performance, Ekara Green offers in-depth analysis of the environmental performance or carbon impact of user journeys and applications, aiding organisations in reducing their environmental footprint.

 

Front-End Monitoring Designed for the Real World – Web and Non-Web

Unlike many DEM solutions that focus exclusively on web, Ekara was designed to handle the real-world complexity of enterprise IT. It measures the availability, performance and quality of the user experience of any and all digital services, including:

·       Internal and public-facing apps, legacy software	·       Industrial terminals, POS systems, medical devices, smart TVs, game consoles, smartphones…
·       IVR systems, call center/business telephony	·       VDI environments (e.g. Citrix, Microsoft RDS)
·       and even APIs

Ekara lets you look inside the experience of internal users, external users, or digital agents connecting to an API.

Serving Diverse Industries and Their End-Users Around the World

Ekara serves a wide range of sectors — from finance and telecoms to healthcare, manufacturing and government. Large enterprises, mid-sized businesses, and public administrations across Europe, Latin America, North America, and Asia-Pacific rely on Ekara front-end monitoring software and related professional and consulting services from ip-label.

Ekara is especially valuable to large enterprises and regulated industries where performance, compliance, and visibility are non-negotiable. Its flexible deployment options and wide range of integrations make it suitable for various industries seeking to enhance their digital experience monitoring capabilities.

Why Organisations Choose Ekara

• Comprehensive Monitoring: Covers all application types and user journeys.
• Unified Monitoring Technologies: Synthetic monitoring, two kinds of real-user monitoring (browser agent or agentless), or a combination for unified monitoring.
• Easy Integration for Full Observability: The Ekara Connect REST API, as well as native integrations and webhooks, facilitate integration with other market-standard solutions.
• Deployment Options: Flexibility to deploy in the cloud (SaaS), on premises with a self-hosted solution, or both in a hybrid deployment.
• European Sovereignty: A trusted European solution ensuring data privacy compliance.

Simple to Use, Powerful at Scale: Ekara Adapts and Integrates

With no-code scenario creation, AI-assisted alerting, and deployment options tailored to your needs, Ekara is designed to get you up and running fast — and scale as you grow. Whether you’re monitoring 50 user journeys or 5,000, the platform adapts to your environment and business priorities.

Moreover, Ekara metrics and alerts can connect with existing observability systems, APM, ITSM, and other market-standard tools. In this way, Ekara provides essential front-end DEM visibility into the user experience — a crucial perspective that complements traditional back-end monitoring solutions.

Experience Ekara Today – Start Seeing Your Digital Experience Differently

Digital performance is business performance. Ekara gives you the information you need to understand, measure, report, and improve every moment of your users’ experience — no matter what systems you’re running behind the scenes.

Discover how Ekara can transform your digital experience monitoring. Visit ip-label.com to learn more or to request a demonstration.

 

* Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.