Webhooks for Real-Time Enriched Alerting: Ekara and ilert Deliver!

When a digital transaction fails, response teams don’t have a minute to spare. The difference between an instant alert and a delayed one can be the difference between a minor service disruption and a major incident. To ensure maximum uptime of your digital services, your monitoring system must act like an instant push notification to your incident management platform for immediate operational response.

This is the power of the integration between Ekara and ilert, working together to ensure richer, near-instant, actionable alerting.

ilert is a German AI-First incident management platform that relies on timely data from monitoring and observability tools, including Ekara, to mobilize response teams efficiently. Ekara offers several ways of making its digital experience monitoring data available; each is suited to different purposes and tools:

• Ekara Connect REST API: This is the ideal tool for pulling large datasets and integrating performance indicators into business intelligence tools, ITSM software, or your DevOps chain for use cases like automating regression testing. 

• Ekara native integrations: a number of connectors are available, in addition to e-mail interconnections, for connecting Ekara to market-standard solutions. 
• Ekara webhooks, the mechanism for real-time incident response matching the level of speed and precision required for incident management: This is the preferred interconnection with incident management platforms like ilert. Where APIs rely on regular polling, webhooks use POST requests to notify ilert of Ekara alerts with near-instant timeliness.

To integrate Ekara’s real-time synthetic data directly into ilert’s robust incident management platform, the webhook’s instantaneous POST is the necessary mechanism for speed and efficiency. Together, Ekara and ilert ensure that the moment an issue is detected, the right team is notified instantly with the context needed for rapid resolution.

The Benefits of Webhooks: The SRE and DevOps Perspective

The near-instant notification model of webhooks—the backbone of event-driven architecture (EDA)—offers the advantages of speed and simplicity. 

The system that owns the data (like Ekara) emits a message (an « event ») the moment something important happens, and any declared system (like ilert) instantly receives it, ensuring communication is instantaneous and happens only when necessary.

For Site Reliability Engineers (SREs) and DevOps teams, webhooks are the cornerstone of effective incident management.

Benefit of Webhooks	Advantage in Terms of Incident Management
Real-Time Communication	Webhooks mean zero delay. The instant Ekara monitoring detects a failure, it forwards the alert to ilert. This eliminates the latency inherent in polling, ensuring the on-call team is notified and starts working on the issue immediately, which is key to reducing Mean Time To Detect (MTTD).
Efficiency and Scalability	Fewer wasted resources. Webhooks send a notification only when a genuine event occurs, making the architecture more scalable and resource-efficient.
Automated Workflows	Instant Automation. With ilert, the incoming webhook payload doesn’t just create an alert; it triggers an entire response workflow: identifying the right on-call engineer, escalating the issue, and resolving the incident automatically when Ekara signals that the alert is over (alertStatus « End »).
Contextual Data	Rich, actionable alerts. Ekara’s webhook payload carries all the necessary context (e.g., the specific synthetic test, the error details) right into ilert. The responder can skip the time-consuming step of manually retrieving data from the monitoring tool, accelerating Root Cause Analysis (RCA).

Ultimately, whether you are an SRE tracking application availability or a business analyst monitoring key performance indicators, event-driven communication via webhooks ensures your critical systems are always in sync, and your teams can transition from reactive checking to proactive action.

The Perfect Match: ilert Integrates Alerts from Ekara  

Connecting Ekara’s synthetic end-user monitoring alerts to ilert’s AI-First incident management platform is crucial for bridging the gap between user-side problem detection and speedy operational remediation. This linkage allows teams to turn continuous front-end synthetic monitoring into a real-time, orchestrated response. 

Why connect Ekara to ilert? Read ilert’s point of view!

From Digital Experience to Action: 3 Essential Use Cases

Here are three core use cases that make the ilert-Ekara integration a best practice for fast, efficient incident response:

1. Ultra-Fast Detection and Reduced MTTD

• The Problem: Polling introduces latency, meaning incident teams lose valuable time waiting for a monitoring system to report a failure.

• The Webhook Solution: The webhook is a very efficient way to receive alert notifications from Ekara synthetic monitoring. The moment an Ekara test detects a failure, an event instantly triggers a POST request to ilert, immediately creating an incident and kicking off the escalation process.

2. Enriched Triage and Accelerated Root Cause Analysis (RCA)

• The Problem: Generic alerts waste time by forcing responders to manually switch tools and look up the context behind the issue.

• The Webhook Solution: The webhook payload from Ekara is designed to enrich ilert timelines with front-end monitoring context. By sending Ekara alerts to ilert, you keep responders informed about availability and performance events, improving visibility and accelerating root cause analysis.

3. Faster MTTR with Automated Resolution

• The Problem: On-call teams are often pulled away from core work to manually close incidents that have already been fixed.

• The Webhook Solution: The ilert integration supports automatic resolution. As soon as the underlying issue is fixed, Ekara sends a follow-up notification with the specific status alertStatus « End ». Corresponding alerts in ilert are then resolved automatically.

Ready to Go Real-Time? Start Your ilert and Ekara Integration

You can use webhooks to forward alerts from Ekara’s synthetic monitoring to ilert to create incidents and enrich timelines with end-user monitoring context.

When Ekara detects a defined event, the webhook sends a POST request containing a data payload to the unique HTTPS endpoint provided by ilert. ilert then automatically processes this data to create and enrich the incident.

The setup is quick and involves establishing the connection in both platforms:

1. Create an Ekara alert source in ilert to get a unique webhook URL.
2. Use that URL to create a new webhook definition in Ekara.
3. Link an Ekara alert rule to the new webhook channel.

You can learn more about configuring an alert webhook for ilert in the Ekara wiki. Ilert provides a complete step-by-step guide here.

Connecting Ekara to ilert turns user-side alerts into actionable notifications. By integrating Ekara alerts, ilert keeps responders informed about availability and performance events – improving visibility, accelerating root cause analysis, and reducing MTTR.

Want to know more? Get in touch with us at ip-label for information about Ekara digital experience monitoring or at ilert to learn more about optimizing your incident management.

ilert is an AI-first platform for operations teams, combining alerting, on-call management, status pages, and AI SRE agents to accelerate and automate incident response. With ilert, teams can effortlessly manage on-call schedules, resolve incidents faster with AI-driven guidance and actions, and communicate updates through integrated status pages – all within a single application. Companies rely on ilert to run always-on services, reduce operational toil, and maximize uptime. ilert GmbH Bayenstraße 65 50678 Köln Germany

ip-label’s mission is to help businesses manage and optimize the performance of their critical applications by focusing on the end user to boost availability, responsiveness, and productivity.  Ekara, our flagship product, embodies this ambition: a hybrid Digital Experience Monitoring (DEM) platform—both synthetic and passive—that leverages AI to deliver a proactive and predictive user experience.   ip-label SAS 90 bd National 92250 La Garenne-Colombes France